Record Retrieval Services

Brief Overview of Services

 

•  Nationwide Record Retrieval

•  Customized Bates Stamping

•  100% Digital Records

•  OCR Searchable Text

•  Document Repository

•  Affidavits/Certification of Records

•  Real-Time Order Status

•  Rushed Requests

•  Dedicated Account Managers

•  Prepaid Provider Fees

•  Cost Containment

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Nationwide Record Retrieval

We provide our services to clients from coast to coast. Our extensive database contains over 98% of all
major medical centers and hospitals across the nation. No matter where you are located, we have the
expertise and knowledge to get your records fast and efficient.

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100% Digital Records

Access your completed record requests and view, print, download and securely transfer electronic
records to other parties anytime and from anywhere. Your privacy and security are of the utmost
importance. All records in our system are secured through a 256 bit encryption process which ensures
your records are both safe and secure.

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Document Repository

We provide access to all your retrieved records in our document repository for 7 years. This helps move
you quickly towards a paperless office and a more efficient practice. You save space with the elimination
of paper copies of medical records that usually consume much of your office storage. It also frees up
computer storage requirements. The maintenance of electronic client files, including electronically
scanned records saves you time and space.

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Real-Time Order Status

Track your orders with 24/7 access and instantly review and track the progress of all your open or
completed record requests. Our website provides you 24/7 access to your account to instantly review
and track the progress of all your outstanding and completed record requests. This simple process keeps
you informed and aware of the entire record retrieval process. Our Account Representatives are trained
to make detailed up to the minute notes giving you a real-time status of any order at any time. Our
notes system allows you to send your Account Manager instant messages 24/7.

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Dedicated Account Managers

Dedicated Account Managers set us apart from other companies. Our Account Managers are trained to
put you first and to make the whole record retrieval process a pleasant, worry free experience. Account
Managers monitor the entire process from point of order to document delivery making sure each step is
complete, accurate and on time.

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Cost Containment

Record retrieval cost containment is at the very heart of the process. Let us help turn in-house costs
into 3rd party billable expenses. In addition overall cost containment comes through reducing the time it
takes to order, process and deliver records. We save you money through eliminating costly ordering
errors, improving document quality, and allowing you to order only those specific records needed. We
will also negotiate and pre-pay all provider fees to ensure you the lowest cost and the fastest turn-
around time possible. In short, our proprietary cost cutting process saves you time and money.